Terms & Conditions

Cater Bazar is a marketplace and technology platform that facilitates connections between customers and independent catering service providers.

Cater Bazar does not itself provide catering services unless expressly stated otherwise for a particular service.

The actual catering services, including food preparation, delivery, transportation, setup, decoration, staffing, serving, equipment, and event-related services, are provided by the selected Caterer according to the terms agreed between the customer and the Caterer.

By using Cater Bazar, you confirm that:

• You are legally capable of entering into an agreement.
• The information provided by you is accurate and complete.
• You will use the platform only for lawful purposes.
• You will not misuse, disrupt, or attempt to gain unauthorized access to the platform.

If you are using Cater Bazar on behalf of a business or organization, you confirm that you have authority to act on its behalf.

Customers may submit event requirements including:

• Event location
• Event date
• Event type
• Number of guests
• Food preferences
• Menu requirements
• Budget
• Other relevant requirements

Submitting an inquiry does not automatically constitute a confirmed booking.

Cater Bazar may share relevant customer requirements with suitable Caterers to facilitate communication and quotations.

Cater Bazar may display information supplied by Caterers, including:

• Business name
• Contact information
• Location
• Menus
• Food photographs
• Services
• Pricing information
• Ratings and reviews
• Experience and business details

Caterers are responsible for ensuring that the information they provide is accurate, current, complete, and not misleading.

Cater Bazar may review, verify, modify, suspend, or remove information or profiles where reasonably necessary.

Cater Bazar may conduct verification or screening of Caterers using information and documents provided by them.

A “Verified” or similar designation indicates that the Caterer has completed Cater Bazar’s applicable verification process. It does not constitute an unconditional guarantee of the Caterer’s future performance, food quality, pricing, conduct, availability, or compliance with every applicable law.

Customers should review the Caterer’s profile, terms, menu, pricing, reviews, and other relevant information before confirming a booking.

Prices displayed or communicated through Cater Bazar may be indicative unless expressly identified as a confirmed quotation.

Final pricing may depend on:

• Number of guests
• Menu selection
• Cuisine
• Event location
• Date and time
• Service requirements
• Transportation
• Staffing
• Equipment
• Taxes, where applicable
• Additional services requested by the customer

The final price and scope of service should be confirmed directly with the selected Caterer before booking.

Cater Bazar facilitates communication between customers and Caterers.

Unless expressly stated otherwise, a booking is considered confirmed only when the customer and Caterer mutually agree on the relevant terms, including price, menu, date, location, services, payment terms, and other conditions.

An inquiry, quotation, phone call, WhatsApp conversation, or request submitted through Cater Bazar does not by itself guarantee availability or booking.

Cater Bazar does not currently process customer payments for catering services unless expressly stated for a particular transaction.

Where payment is made directly to a Caterer, the customer should confirm:

• Advance payment
• Balance payment
• Payment method
• Cancellation terms
• Refund terms
• Additional charges
• Taxes or applicable charges

Customers should retain payment receipts or other proof of payment.

Cancellation and refund terms may vary between Caterers.

Customers should confirm the Caterer’s cancellation and refund policy before making any advance payment or confirming a booking.

Where payment has been made directly to a Caterer, any refund is generally subject to the terms agreed between the customer and that Caterer.

Cater Bazar may assist in communicating between the parties where appropriate, but does not automatically guarantee a refund unless Cater Bazar has expressly agreed otherwise in writing.

Caterers are responsible for:

• Providing accurate business information.
• Providing accurate menus and pricing.
• Maintaining required registrations, licenses, permissions, and approvals applicable to their business.
• Providing food and services according to the agreed terms.
• Maintaining applicable food safety and hygiene standards.
• Informing customers about ingredients, allergens, dietary requirements, and other relevant food information where applicable.
• Honouring confirmed bookings according to agreed terms.
• Handling payments and refunds where payment is made directly to them.
• Complying with applicable laws and regulations.

Customers are responsible for:

• Providing accurate event information.
• Providing the correct event location and date.
• Communicating dietary requirements and special requests clearly.
• Reviewing menus and quotations before confirmation.
• Confirming final pricing and services with the Caterer.
• Making payments according to agreed terms.
• Following applicable event and venue requirements.

Customers should clearly communicate allergies, dietary restrictions, religious food preferences, vegetarian/non-vegetarian requirements, and other special requirements directly to the Caterer before confirming an order.

Customers should obtain appropriate confirmation from the Caterer regarding the ability to accommodate such requirements.

Cater Bazar does not independently prepare, handle, or inspect the food supplied by Caterers.

Cater Bazar may allow customers to submit reviews and ratings based on their experience with Caterers.

Reviews should be genuine, relevant, and based on the reviewer’s actual experience.

Users must not submit:

• Fake reviews
• Misleading reviews
• Reviews submitted in exchange for improper benefits
• Abusive or threatening content
• Defamatory content
• Content containing another person’s private information

Cater Bazar may moderate, remove, or restrict reviews that violate applicable law or our policies.

Users may submit photographs, reviews, comments, messages, or other content.

By submitting content, you confirm that you have the necessary rights to submit it and that the content does not unlawfully infringe another person’s rights.

You grant Cater Bazar a non-exclusive right to use, reproduce, display, and publish such content for operating and promoting the marketplace, subject to applicable law and our Privacy Policy.

Users must not:

• Provide false or misleading information.
• Create fraudulent accounts.
• Manipulate reviews or ratings.
• Use the platform for unlawful activities.
• Impersonate another person or business.
• Upload malicious software or harmful material.
• Attempt unauthorized access to the platform.
• Copy or misuse Cater Bazar’s intellectual property.
• Use the platform to harass, threaten, defraud, or deceive others.
• Circumvent platform security or technical restrictions.

The Cater Bazar name, logo, website design, software, content, graphics, trademarks, text, and other platform materials are owned by or licensed to Cater Bazar unless otherwise stated.

You may not copy, reproduce, modify, distribute, sell, or commercially exploit Cater Bazar’s intellectual property without prior written permission.

Cater Bazar may contain links, integrations, communication tools, payment services, maps, social media features, or other third-party services.

Third-party services may be governed by their own terms and policies. Cater Bazar is not responsible for the independent operation, availability, or policies of third-party services.

We aim to keep Cater Bazar available and functioning reliably. However, we do not guarantee uninterrupted or error-free operation.

The platform may occasionally be unavailable due to maintenance, technical issues, security incidents, internet failures, or circumstances beyond our reasonable control.

Cater Bazar facilitates connections between customers and Caterers.

Except where expressly stated otherwise, Cater Bazar is not the provider of the catering service and does not control the Caterer’s food preparation, ingredients, pricing, staff, delivery, event execution, or other services.

Information provided by Caterers is their responsibility, and customers should independently confirm important details before booking.

To the extent permitted by applicable law, Cater Bazar will not be responsible for losses arising solely from the acts, omissions, negligence, misconduct, food preparation, food quality, delivery, cancellation, non-performance, pricing disputes, or other conduct of an independent Caterer.

Nothing in these Terms is intended to exclude or limit liability that cannot lawfully be excluded or limited under applicable law.

To the extent permitted by applicable law, users agree to indemnify and hold Cater Bazar and its officers, employees, agents, and affiliates harmless from claims, losses, liabilities, damages, costs, or expenses arising from:

• Breach of these Terms.
• Misuse of the platform.
• False or misleading information supplied by the user.
• Violation of applicable law.
• Infringement of another person’s rights.

Cater Bazar may suspend, restrict, or terminate access to an account or platform service where reasonably necessary, including where a user:

• Violates these Terms.
• Provides fraudulent information.
• Engages in abusive or unlawful conduct.
• Manipulates reviews or marketplace activity.
• Creates security or operational risks.

Cater Bazar may update these Terms from time to time.

Updated Terms will be published on this page with a revised “Last Updated” date. Continued use of the platform after an update may constitute acceptance of the revised Terms, to the extent permitted by applicable law.

These Terms shall be governed by the laws of India.